Zoho Office Suite is an Indian web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing and other applications. It is developed by Zoho Corporation.
Zoho Job Profile:
Technical Support Engineers
Zoho Location:
we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
Zoho Degree:
BE/Btech Or Any Degree can apply for this post.
Salary:
Not Disclosed.
Job Description:
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
Requirements:
Excellent verbal and written English communication skills
* Attention to detail and a strong desire to learn
* Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
* Should be flexible with all modes of Support – Email, Live chat and Calls
* Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
* Basic knowledge of Networking and Active Directory.
Note:
Only Shortlisted candidates can receive a Notification for Interview and Further Process
Apply link:
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