Amazon Job openings for Transportation Specialist I – FTC. आमेजन जो की एक e-commerce प्लेटफार्म उसके ओर से जॉब वेकन्सी आयी हुई हैं।इस लेख में आपको उससे जुड़ी हुई जानकारी जैसे अप्लाई कहाँ से करे, Eligibilty जैसी जानकारी आपके साथ साझा किया गया है।
ROC Overview:
The Relay Operations Center (ROC) is Amazon’s central command for overseeing transportation execution across its global supply chain. ROC ensures timely and trouble-free movement of freight, from vendor pick-ups to deliveries at Amazon fulfillment centers and carrier hubs. It swiftly resolves exceptions and analyzes network data to propose process improvements, playing a crucial role in maintaining the efficiency of Amazon’s transportation network and meeting customer delivery commitments.
- Trans Ops Specialist at ROC facilitates information flow among Trans Carriers, Hubs, and Warehouses.
- Manages Inbound Operations, ensuring timely pick-up and delivery, addressing issues in the process.
- Handles Outbound Operations, coordinating FC, Carrier, and Carrier Hub relationships for on-time deliveries.
- Provides timely issue resolution by utilizing internal tools and making real-time decisions.
- Requires understanding of logistics, effective communication skills, and the ability to analyze data.
- Focuses on driving process improvements and maintaining a balance between customer experience and operational efficiency.
Purview of a Trans Ops Specialist:–
A Trans Ops Specialist at ROC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at ROC works across two verticals – Inbound and Outbound operations.
- Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.
Responsibilities include, but are not limited to:
- Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) through various mediums such as tickets, emails, cases and outbound calls.
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
• Providing real-time customer experience by working in 24*7 operating environment and should be able to take phone calls extensively.
Amazon Job Basic qualifications:-
- Bachelor’s degree or equivalent with excellent academic record·
- Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum to the leadership/stakeholders
- Strong inter-personal and relationship-building skills.
- Availability to work in Night Shift
Amazon Job Preferred qualifications:-
- Ability to prepare, report and interpret large sets of data
- Proficiency in Advanced Excel (Pivot Tables, VLookUps)
- Significant work experience in operations/supply chain/logistics/e-commerce is a plus.
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Amazon Job Additional Information:–
Domestic Relocation Provided: No
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3 months’)
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months)