Lenskart Apne liye कस्टमर केयर एग्जीक्यूटिव्स ढूंढ़ रहे हैं जो उनकी कंपनी और उसके वर्तमान और संभावित ग्राहकों के बीच संबंध का कारक होंगे। सफल उम्मीदवार को ग्राहक समस्याओं, शिकायतों और पूछताछों को सफलतापूर्वक हल करने के लिए जिम्मेदारी स्वीकार करने की क्षमता होगी; हर निर्णय और व्यवहार को ग्राहक संतुष्टि को मौलिक धारा बनाए रखना।
Lenskart Job Title:-Customer Service Profile II
Lenskart Job Location:- Gurgaon (New Delhi)
lenskart की ओर से ये बम्पर ओपनिंग आयी हुई है इसमें आपको 100 से ज़्यादा वेकन्सी देखने को मिल जाती हैं। सैलरी भी इन्होंने mention किया हुआ हैं। इस लेख में आपको अप्लाई लिंक के साथ साथ सारी जानकारी मिल जाएगी तो इस लेख इन अंत तक बने रहे।
Job Description:-
About The Lenskart:-
Established in 2010 by a former Microsoft professional with a passion for making a difference, Lenskart has become India’s fastest-growing eyewear business. Serving over 100,000 customers monthly through its online platform, www.lenskart.com, innovative physical stores, and a pioneering ‘home eye check-up’ service, Lenskart is transforming the eyewear industry in India.
We’re currently seeking Customer Care Executives to connect our company with existing and potential customers. The ideal candidate will take responsibility for resolving customer issues, complaints, and inquiries, ensuring customer satisfaction guides every decision and interaction.
Customer Focus:-
- Greeting all the customers and guiding them about Lenskart as a brand and its products.
- Build sustainable relationships and engage customers by taking the extra mile
- Being dedicated to customer satisfaction and resolving any concerns that the customer has.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Building Relationship:-
- Engage with customers via Call, E-Mail, Chat, and Social platforms to deliver optimal solutions.
- Comprehend the unexpressed needs of customers, pose pertinent questions, and present recommended solutions at opportune moments.
- Handle complaints and escalations with a customer-centric approach, prioritizing their satisfaction.
Achieving sales Vs. Plan & SOP adherence:-
- Attain assigned NPS targets and fulfill personal and team qualitative and quantitative goals in adherence to SOPs.
- Coordinate with customers to address their queries promptly and effectively.
- Ensure adherence to customer care procedures in all written communications.
- Maintain comprehensive records of all interactions in our call centre database.
Shift timings:-
- Day shift (10am-7pm)
- 5.5 days working
- Sunday fixed off
Apply Link:- Click Here to Apply
Also Read This:- Amazon Job Openings: Transportation Specialist I – FTC. सैलरी मिलेगी इतनी xx999 😳